Feedback Surveys & Quizzes
“If you make listening and observation your occupation, you will gain much more than you can by talk.” ~Robert Baden-Powell
The most common mistake people make in online marketing is when they do not listen to what consumers or potential customers say. With the vast choices of goods and services online and in real shops, customers need more than just a bold neon sign with a “Buy From ME” message blinking.
A prospect can be at the stage of the buying cycle, from just identifying what their problem is, to knowing specifically that you have what they need to solve their problem.
However, when prospects turn into customers, do they typically become repeat customers, or do you lose a high percentage of them and perhaps never know why?
In a perfect world, customers would provide you with helpful feedback and gave you the opportunity to improve your product or service. But if they are unhappy, most don’t; they simply move on to your competitor – or worse yet, post their negative review to social media!
Times have changed and customers who know what they want also know that they don’t have to settle for less.
View a sample survey.
Are you listening to your customers?
Reputation monitoring and the use of surveys are perfect listening tools that you can use online as well as offline.
When you’re ready to create an online or email survey, then let’s work together!